brb just heading to the local repair shop down the corner 😅 To check out my full breakdown of Apple's new Vision Pro Headset: https://youtu.be/SSC0RkJuBVw

Ok

3rd reply!

love da vids

bro i love your vids ❤

Great content my dude (first aswell)

As a brokie myself, the amount of pain that coursed through my veins when he shattered both the phones just within 10 seconds is absolutely immeasurable.

Don't Read My Profile Photo bot

dad? you have my name but i have the actual one lol

Hey MrUnknown!

you have a million subscribers

Faak! Try this guys squid game video it's real af

Please do this with other brands! It would be interesting to see the different customer service experience.

Oppo-Vivo… Xiaomi~

Yes pls

He did years ago but he didn't send any phone in that one.

Pretty sure that Samsung & Google is the best you can get in the Android market. Pretty sure that most of chinese smartphones like Xiaomi, Oppo and others would take AT LEAST 1 month, but it is likely that it will take even 2/3 months.

@Riot nah oppo wont even respond at all to my emails

Interesting video. Should have had the 'corner shop' option included so a direct comparison could be made with their repair quality versus the big guys.

The quality of the repair itself will be the same. The experience, however, will be much simpler and faster as you are handing over the phone physically. If you hand over the phone to apple and Samsung physically (which you should always do tbh) both repairs will be pretty fast and probably cheaper than the repairs shown in this video

@Giovanni Pappnot really, a lot of them use crappy aftermarket displays, so the quality can be a downgrade from the original ones.

@saf1729not to mention how using third party repairs usually voids the warranty

​@saf1729 I don't think Apple even allows aftermarket replacements of anything. iOS nowadays comes with pre-installed ransomware bricking the device if you install non-Apple components. You can't even use original replacements from other Apple products because they serialized everything and they are harrassing you with annoying pop-ups if they detect any serial number that doesn't belong to that device.

@QwoaxYou can use some after market components bot not all of them, you can use an aftermarket LCD but it won't have the full function.

The fact that Arun still looked at the phone’s box even though he knew perfectly well which model it was 😂

I'm a pixel user in Australia and I was really impressed by the customer service I received recently. I was having troubles with charging my device. They agreed to send me a replacement just from a chat within settings. I literally had the new phone before I could send in the old one lol. It's refurbished but nearly brand new. Definitely love the Google pixel customer experience!

same

That's coz charge port in pixels are attached to the motherboard and hence cannot be repaired. Replacement is the only option apart from the soldering which is not recommended. 😊

@Faizan Khan oh ok that's interesting. Tbh idc as long as I get good customer experience and an outcome with which I'm satisfied. I had to always hold my charger to charge it which implied that a connection was loose in my phone. Was lucky but yeah. Thanks for the info tho!

il buy google one day

@g33k_Tech definitely worth it! However I'd recommend to go for the regular ones and skip the pro lineup. They're not worth the extra $300 😅

Apple is more expensive but the experience is so much smoother as a result, plus if you get the AppleCare option when buying your device (or just activate it from your phone settings as a relatively affordable monthly payment) you almost certainly wouldn’t have the big outlay for the repair. Having said that, their packaging was unusually confusing. But the most concerning things in the video is where Samsung didn’t seem to have the correct tracking numbers, which could have ended up with your phone being lost, and you were right to call them out on their structural issues. Even with the second repair attempt actually going smoothly, you were without your phone for over ten days (if I understood the video right) which isn’t brilliant if you don’t have a backup device in the meantime.

They really dropped the ball multiple times at Samsung.

Wait, you can activate apple care from the phone? What's stopping someone from damaging the phone, activating the apple care, and redeeming the savings?

That physically hurt me inside watching Arun purposefully impale those new phones with a pen.

H

I dont think it was a pen, I think it was a "window cracking device"

Cope

And here I am, can't even afford a single iPhone

Super Nostalgia average Christian

Would've loved to see you have included an independent repair shop. Would've been good to compare all the options a consumer has.

but the amount of money he could lose..

@Scott Villiers bro's prob a millionaire, that ain't gon put a dent on his wallet

@Scott Villiers he buys a new phone every video

@Makhiyo Trish Sy i wish i was tho 😂

​@Scott Villiers this is a sponsored video, he probably got a profit from this loss of money

It would be interesting to do an in-store version of this. I agree that Samsung call centers are a nightmare, but have been pleasantly surprised by their 'experience centers'. Had a cracked hinge on my Fold 4 which i took in for repair and it was back with me 2 days later - repaired in store.

My fold 4 take 1 week to book a repair and another 1 week to repair in London. What a nightmare . And they also want to replace my battery but only my screen is cracked

My in store experience with Apple was great. They can offer a loaner phone of older generation while you’re phone is being repaired

bra how u cracking a fold lol isn't it a expensive phone?? you should baby it

@octoslut Eh it's not that expensive. With trade in and release deals it was about 500quid with 100quid voucher for the Samsung store. But honestly that's irrelevant. Either I put a case on it so fat and rugged i hate using it or I accept that I'm gonna break it from time to time. Idk about you but things get dropped, doesn't matter how much I baby them.

For what it's worth, I sent my Z Fold 4 to Samsung for repair not too long ago, and I didn't run into any trouble. This is in comparison to bringing my phone to one of their repair stores, which was a nightmare. Granted, I'm in the US, so that may play a role too.

Had a warranty repair at Samsung a few months ago and the only thing I can say is that they managed to collect, repair und send my device back within 6 working days, the same as Apple in this video. But I know that consistency is not key at Samsung 😂

because he fakes his view for more apple marketing, apple friend - and stocks

One thing I can always vouch for Apple is their customer service is always a top notch. From making any tech support call to getting any assistance. Repairs I do agree that they are expensive but again there always very helpful for each step of the way.

Lmao indeed, aslong as they can milk your money, Louis Rossman covers this in depth.

You have ZERO clue... and I have said it before, there are MANY MANY that try to switch to iPhone but come back to Samsung, VERY VERY FEW that buy an Android and go back to iPhone...

@Cristian Zamoraim one of those i still have an android as my side phone but my main is iphone all my friends have moved to iphone too ^^

I feel like the people that move to iPhone do it either by perceived status or because they already have a mac and apple is very good at coaxing people into their eco-system.

​​@Haak But you are somehow proving his point. Why do you need to keep an Android phone as your side phone, if you already have an iPhone? Because you wanna enjoy the freedom of Android, that you won't get on the iPhone. You have kept an iPhone only for social acceptance.

This why right to repair is soo important. A independent repair shop would have been much cheaper and faster

Not much cheaper, if you use original parts. I am repair technician and the prices of Samsung OLED displays are astronomical.

@Unnamed channelsk me 😂😂😂 I work in this industry, I own a cracked Huawei P40 Pro that have lines (refurbishing the screen won't work), The Oled aftermarket display is ironically way more expensive when comparing it with a used top AAA grade Huawei p40 pro whole device😂. This means that not only you get a screen, but also the cameras, the motherboard, the Battery, the back glass, the frame. A whole working device. And this is the cost at me, not the final customer😂😂😂

​@Unnamed channelyeah

@Unnamed channel Gotta agree on that, but companies should still have to provide replacement parts for every of their products especialy for the most crucial parts like screens and batteries, and They must provide SCHEMATICS... its expensive for a reason...

@M3alem Majnoon Honestly the advantage isn't necessarily the price But more into availability, which complete pain in the butt on the other spectrum

I’ve had a similar positive experience using Apple’s repair service under warranty. Very smooth process. I took my device to an Apple Store and got it shipped back to me about three days later. Good customer service speaks volumes!

How much did you pay to get that?

@SuperNostalgia.Shutup.

I learned a little bit about phone repair at an old job that refurbished iphones and other smart devices and what I've learned is that they've basically built a lot of technology into the screen. A lot more than used to be there. So replacing the screen is much more difficult than it used to be. Also the screen part is tied to the motherboard part on newer iPhones, in such a way that if for example you swapped the screen on two iphones, neither screen will work as it's not attached to ITS screen. Basically this is to prevent third party manufacturers from being able to make new screens for iphones. Let me tell you, it made repairs SUPER DIFFICULT, as a third party company.

Great video Appreciated the effort. Also, would love more such videos on repairability considering the price tags smartphones carry nowadays. Hope things get fixed after such videos Thanks.

I like how Apple charges more but takes shorter amount of time to be repairrd and Samsung charges less but takes an irritating amount of time for it to be finally fixed. Both advantage s and disadvantages here.

Yeah, plus the price depends on the phone u have with apple, not only do they change the screen but it covers anything else that can be damaged, i think they charged more cause he said he stabbed it😅 Overall last time i had it fixed for just a cracked screen was around $200

Interesting. My experience with Samsung here in the US and in the Philippines was completely different. Service was had within a week or less in each instant. IDK if warranty had an effect on that outcome.

I called Samsung support this week. I told the guy his speech was muffled/low quality and it was hard to understand him. He said I was the only customer who said this and everyone else was fine. Glad to see that every Samsung rep Arun spoke to was also indecipherable. Small things like that matter - it made the whole experience much more frustrating.

I did call-centre work for a while and a lot of the internal policies of those out-sourced companies are utter crap. Despite me having some of the best studio-grade audio equipment on the market, they told me that it wouldn't work with their calling software, despite me using it throughout my training (which shocked them) and they sent me Amazon links to some £2 piece of shit USB mic+headphone combo and told me I HAD to use that, or I'd be breaking policy and would risk my job. It's no wonder a lot of these companies, especially ones that are still Work-From-Home, have the people on the other end sounding like they're talking through a bucket of muddy water.

@Eleiyas B Same bro. I've worked for call centers for Apple support and they force you to use a cheap low quality USB headset even though I offered to use my own expensive headset hardware.

It's their software. Samsung must really have to invest on their softphone soffware.

@Eleiyas B Jesus that's terrible... Any mic and headphones that can connect to your computer should have worked just fine but nooooooooo MUH POLICIES..... Why is that even a thing is beyond me.

@Michiro13 you're so funny, apple fanboy trying to get anything he can, they don't use any Samsung hardware to talk, it's literally unbranded garbage

Would love to see a comparison from the OEM customer service compared to aftermarket repairs

Please do more of this, other companies and issues as well. Would be super helpful and I don't see it covered often!

It took 30 days to get a screen repaired for a top range xiaomi. ~230€ in total. The repair centers are usually out sourced (to local certified repair centers), and the waiting was basically getting the screen shipped (probably from China) to Europe (where i live). Sadly, apple is clearly doing better (of course charging premium)

I was hoping you'd compare their in-person repairs (Apple store vs Samsung at your door) rather than the mail-in options which I would avoid like the plague

I think the most familiar service type for Korean Galaxy users is to visit the Samsung Service Center and get it repaired. The reason is that the repair is usually completed within an hour except for the waiting time, and if you return the broken display to Samsung, the repair cost will be lower.(It costs about $185 to return the S23 Ultra display, but it costs about $62 to sign up for Samsung Care Plus.) So it was a big shot for me to get my phone repaired and wait for almost a week to a month to fix it.

Apple’s repair system seems to fall under the phrase: “In order to maintain the quality and efficiency of our process, we are unable to lower our price.”

Yuhp.

It’s the way to get people to get apple care. $29 crack screen and it can be done in store. They have a monthly option or a 2yr plan. Samsung has the same thing but the terrible service won’t.

AppleCare+ is really good though

Good. Apple is the only company where you pay for what you get - quality. Big difference from Samsung - who uses literal hot glue to secure components in their flagship phone to cut costs. You would never, ever - see that in any apple device.

@FM1049 interesting

Thank you for doing this. I had some insane issues with samsung's customer support over the course of 4 months that was riddled with miscommunication and silence. These companies need to get exposed with how bad their customer service system is and need to do a serious restructuring.

Normal, worked for them, that’s just the tip of the iceberg.

Bruh

Apple customer support is far far worse

Apple's service was always professional and they can read customers' wishlist promptly. You will just get to know even if you just enter into Apple store vs you entered into a Samsung store. I went abroad, and in the same market, the experience was vastly different. I don't know why anyone won't visit Apple store again just to get the warm welcome and professional behaviour that their shop professionals show.... Just mind blowing.

I've had experiences with both and honestly you pay more for apple by far but get better service. My Samsung repair was not a nightmare like yours but was not as smooth as Apple. I use the chat option to contact the both. I hate playing phone tag and the waiting game. Seems like you got the run around bad from Samsung. Hopefully they see this and make some much needed adjustments since you're not the only one having these struggles I'm sure

This is the kind of content that needs to be shown to the public! I don't love apple, but their customer service is incredible.

I have said this many times and I know that this isn't everyone's experience, but generally speaking the customer service experience I had over the many years I used iphones was amazing. Very easy and quick. I never had an issue.

I would love to see more reviewers doing stuff like this, It actually showcases what companies are doing wrong, Also helps consumers identify who is doing better.

It's just fluff, who breaks their phone and then calls the manufacturer to repair it? unless you have a Care Plus replacement plan etc where they immediately ship you a replacement you would be crazy not to get it repaired locally for less money, better data privacy and substantially cheaper. It's actually amusing in this video when Arun says he knows he got his original S23 ultra back because of the rear glass, he was incorrect, samsung would have ripped the internals and put them into a new housing (pretty much a whole new S23) and then glued his original rear glass onto the back of the new Screen / housing.

Lozil if you want i can make a youtube video about how they deal with calls, service cases, and complains. i have been working for most major brands, and they all do the same, it is not only Samsung that is "money hungry" but every major brand, but there are things you can do as a customer to get a better service ;)

​@UToons elaborate how

Never Say NEVER 😎 Justin Bieber

They will just sleep while calling 😂

Bro we should appreciate the huge amount he spent to entertain us! Thanks Arun! Love ur content!

Worth noting in a lot of cases, if you purchased a phone from your carrier, they can facilitate the repair process for you and provide you with a loaner in some cases. The Apple repair would have been even more expensive if the damage was more extensive than just the screen. If have Apple Care or Samsung care, the service fee is usually $129 or around $79 respectively regardless of the damage, with the price of the accompanying warranty plan roughly about the same.

The headache of going through this with your actual phone must be such an awful feeling. Even though Apple done it reasonably quick, the price of repair is outrageous.

FINALLY SOMEONE IS TALKING ABOUT THIS! LARGE COMPANIES HAVE HAD A CARTEL ON "REPAIRS" FOR TOO LONG. We need right to repair so people can actually shop around and get repairs..... These big companies would sort their act out real quick.😂

I had a similar experience with a warranty repair send in. After 30 days of them losing my phone, finding it, losing it, they said my phone would not be covered under warranty. Such a waste of time and they couldn't tell me why it wasn't covered or what was wrong with it. I have been on an 14 Pro Max since this incident after 7 years with Samsung. It took 7 years since I only had one issue that required warranty. Horrible experience. I avoided buying a Samsung TV, refrigerator, and washing machine due this experience. Trust is a huge thing and Samsung doesn't deserve it.

I'm a Sammy owner and I find it shameful how badly they handled this. Sadly, my own experiences in the past were the same. Luckily my S22 Ultra has been solid to date.

I won’t take calls or texts from anyone unless they use an Apple device.

@ThinCrustPizza lol, good for you 😂

@ThinCrustPizza Ok, I don't think anyone would wanna talk to Apple fanboy weirdos either lol😂

bro why are u feeling bad lol its the company

I had a very pleasant experience with Apple getting a screen replaced after an unfortunate drop shattered it, being an iPhone 14 Pro I was rightfully gutted, booked a repair online and took it into a "Apple Certified Repairer" or whatever it's called, I had Apple Care with Theft & Loss (12p/m) and all that I paid was the excess, I was quoted anywhere from 3-5 days, that very same day I received a phone call saying that they've repaired it and it's now due for collection. Couldn't fault em one bit.

Regional differences definitely apply here. Last time my samsung phone had an issue I just shipped it and got it back without ever going through any extra steps. Just filled out some forms online and shipped it off.

That's why I love Apple. Yes, more expensive... but try getting your iPhone replaced under AppleCare when you're across the globe - it's a brilliantly seamless experience! I had my phone break in Japan and they recognized my phone was a North American version so they replaced it with that version instead of the Japanese version (which requires a loud flash sound to come on when you take photos to deter voyeur shots). Worth the cost imo.

I found Samsung repairs absolutely superb. The camera on my S21 Ultra stopped focusing, it was still in warranty. I contacted Samsung and a delivery company collected it the next day and I had it back fully fixed two days later.

Fantastic video. I really prefer iPhone because among other reasons, living in the US, I can just go to an Apple Store or Best Buy for help. I've never had an issue they couldn't fix in store, and when I needed an airpod replaced, they shipped everything very fast. I've wondered if it's as smooth over seas.

This is why having the right to repair matters. We can get it fixed faster and cheaper from somewhere else

Yes, 400 pounds for a screen is unbelevable!

Service that I used managed to fix my screen in a couple of hours. Twice, iPhone X and iPhone 12.

LOUIS ROSSMAN is the best!

@TheDuckBoyFr that’s crazy 😅

Don't read my name.!!.

This flat out should be submitted as evidence for right to repair and third party services being allow to repair phones.

I have had epic frustrating experience with Samsung trying to get a device repaired or an item delivered correctly. The One Connect box on my Samsung TV died and it took me ore than a year to get it repaired after I eventually used the consumer protection card. I had a to buy a 2nd hand one connect box on eBay to continue to use my TV. I wish we have the collect from customer option in Australia. Thanks for testing this for us.

I've had an S20U that I broke, and honestly, I got it repaired for $110, however, it took about 2 weeks. Long, but I don't think it's as bad as your awaiting, most definitely had to be a telecommunications error.

I love the fact that in Greece the local electronics repear shops have stock's of replacements for every phone and only charge about 10 to 20 euros for the service and you just have to pay the part that is broken and in about an hour is good as new

This was eye opening. I would rather pay extra and have a fast and seamless repair and customer service. 🤷🏻‍♂️

I used to work in the industry in Australia, Samsung was notorious for being one of the worst companies to deal with when needing to get a device repaired. They'd make simple mistakes and try to pass the blame. They were the slowest out of all the manufacturers and were horrible to deal with. Apple was always expensive and a pain in the amount of detail they'd want but would get the devices back to us the quickest. This shows me that nothing has changed in all those years.

Thanks man that’s pretty sad 😶

This is 100% my experience with Samsung. You can count on them to place any blame they can on a third party or the customer themselves. In my 15 years experience working with Samsung through mobile computers and mobile phones they have never once accepted responsibility or held anyone accountable for an error or failure that was definitely their fault.

Honestly the money is worth the process being simpler and faster

More companies should hire Operations Analysts to help streamline and refine their archaic processes. It is such an overlooked aspect of running business.

@Chris Edwards Companies like Samsung have already conducted research and determined acrions like this will not significantly improve profitablity or it would have happened before they, Samsung, decided to be content at being second best.

Hi I just want to appreciate how much money you spend to entertaining us it’s just insane thank you for bringing amazing content for us!

This was a great video from many perspectives! Love to see more like it.

Finally, somebody addressed this issue about Samsung, I had my A73 develop an issue with the ear piece. Such a small repair took them 4 weeks, I hated the experience from the word go. I couldn't imagine such a small thing reaping 4 weeks of my phone away from me.

After watching this I feel like I should share my experience with Samsung repair as my experience was overall very positive. So my story begins during a driving lesson, where I am about to get out of the passenger seat to get into the drivers seat, my lesson was at 9°Clock and I didn't sleep very well the night prior to this, so I was fairly tired and not paying full attention. I had my phone a Samsung S22 Ultra in pristine condition in a case on my lap. Forgetting it was there I began to get out of the car essentially flinging my phone out of the car and onto the pavement facedown, cracking the screen in the process. So after my day, I debated my options and decided to opt for the pick-up repair option where I could choose when the courier came to my door. And as I needed my phone I chose the very next day. After backing up the files and the other content on the phone, I put it into maintenance mode, charged it up and left it for when the courier came. The next day arrived and the courier (DPD) took my phone to a certified Samsung repair center. The phone had got there the next day and I was emailed an initial inspection fee which was £30 and if I went with the repair then it would be deducted from the final total. At this point I knew that getting it repaired from Samsung would be the cheapest option, the local repair shop near me said they would do it for an eye watering £270 and I knew that if I took it to Samsung it would be a bit cheaper and that I would be getting genuine Samsung parts, so to me it was the obvious choice. Another day passes and I get another email, this time for the repair, which was £194. I was definitely pleased by this and went with the repair and about 2 days later I had my S22 Ultra at my door. And I currently typing this comment on it. In total, the process took about 5 days. From sending it to them, Samsung repairing it and the sending it back to me. Overall, in my opinion it was a very good experience, I was constantly informed with what was going on with the emails I was sent and although I could do without making such a silly error which cost me this much, I'm glad I got my phone repaired with this repair programme.

We would like to see just the same idea with Xiaomi, Google and other companies. This seems for us a really fun idea, thanks!

Well to my surprise 4 years ago I tried with one plus and it mirrored the Apple experience but much cheaper !

I would like to see the same with a pixel phone.

da faq is Xaomi?

@sargam brown a smartphone company

Google fixed and returned my pixel 7 in a week

The reason I keep going back to apple is because of their service. EVERY, single time I have had an issue the fixed it at the apple store. There is no samsung store to go to, which is huge when you don’t have time to ship. They will give you a replacement product the same day if need be. Also, I have sent in my airpods once, and the shipping process was super easy. Literally take the airpods to ups store and give them the airpods, without a box or anything just how you normally carry and provide them repair id that apple texts you. I got my airpods literally the next day after repair was finished. I also always get apple care plus on my phones, ipads, and airpods. I love that instead of just buying it as a one time charge that covers only 2 years you can get a monthly plan that never expires and you can even choose between a theft/loss replacement plan or standard. My iphone 13 pro theft plan is $14 a month. Far cheaper than carrier insurance, and can go right to the store.

Once I had to repair my iphone 13 PRO, it had some chip issue so they just replaced the entire back part. This was done in like one and a half hour! I went in an apple shop at the evening. Definitely great Customer Service.

Got to admit that yes they’re expensive but in terms of turnaround of repairs they are excellent.

My experience with Samsung has been excellent here in Aus. I have Care+ and dropped my S22U on its face, I spoke to an agent on their website chat, they charged me 100 AUD sent me an envelope that came the following day. I sent it off and had a working unit 2 days after that. Seemingly a far better experience than Arun had.

My experience with Apple was pretty good. I had a speaker problem with my at the time relatively new iPad 3 and they even sent a new one before I sent my defective device. I was essentially only one day without it. The experience with my AirPods Pro Earbud replacement was less fluid but more to the fact that UPS is just shit and less having to do with Apple.

I think fans will have a field day if Arun ever forgets to rickroll us 😂😂

Yeah

IM BETTER THAN MRWHOSETHEBOSS

😂

@MSMEG XI the only thing you are better at is recieving this ratio and counting calories per day

@nolol1ratio card declined

Funny video, thanks for that. It is very interesting how both manufacturers work differently when it comes to services.

I like that you chose to ship it out since not everyone has access to a physical store. Though if they do, that would cut down on time. Are there any physical repair shops for Samsung?

My wifes iPhone decided her camera wasnt a genuine part one day months ago. We finally decided to send it in last week. We spoke to Apple Monday, got the box on Wednesday, shipped it out on Friday and we had the phone back and repaired on the following Wednesday.

Very interesting, here in the U.S. Samsung partners with Asurion. I broke my screen and an Asurion tech came to my work, picked up my phone and returned it same day in the afternoon completely fixed. I was charged $250 for an out of warranty screen replacement.

Lucky, Samsung’s repair services suck in Canada

I had a terrible service experience with Samsung last month. Sent my fold 3 for repair on the outer screen. They broke the inner screen and sent it back. Then tried to say it was broken when they received it. Had to get the better business bureau involved.

I've only had the joy of getting a repair from Google so far - their process was entirely online, so no call needed and absolutely smooth. They sent a box, it arrived next day (or so), within a week i had it back in a "Hello again!" Box. That little touch of "Hello again!" had me absolutely smiling. Flawless, no complaints. Minimizing the direct human interaction (calls) definitely helped. (Note that even if it was for a company, it would have been the same procedure as an individual.)

If only google offered pixels phones in my country, one can only dream I guess

On Wednesday I had a chat with Apple Support about an issue with my AirPods. Other person on the chat knew what they were talking about and we quickly got the repair process kicked off. Today (yesterday was a public holiday) someone came to pick up the AirPods to deliver them to the Apple Store. Everything worked awesome so far.

I've dealt with google personally and it was a simple chat on their website they gave me a label i sent it off, i had email updates every step of the way and i could even track where it was. I waited 7 days and it was back with me, in that time they sent it from the uk to poland, "fixed" it and gave it back. However I think i did recieve an entirely different device as my broken device had its IMEI number on the sim tray and a few scratches and grooves in the plastic (pixel 4a with no case) and the one they sent me back had no IMEI number In the sim card tray and also no scratches and as a bonus the battery life was way better than my, at this point 18 month old phone. Overall a great experience.

​@snoopifferdid they transfer all your data/system settings though?

@Carcosa if only they had phones that last a while and don’t crack easily lol

The customer service really reflected the company. Apple wants your money immediately, but repairs and ships your phone immediately. Samsung wants less of your money once they found the actual cost, but it took a little over 4 weeks.

Not always true

It's not true representation, what we see in this video. Arun ended up having a bad experience. But my brother got his phone fixed in 2-3 days and free of cost, from the same Samsung.

I have insurance on my iPhone just because of the horrendously expensive screen repair costs though I always use a case & screen protector. I’ve found Apple support to be much better than Samsung support when dealing with issues. My experiences with Samsung support regarding problems with my note 9 & S22 ultra were really awful. So I stuck to Apple as their support doesn’t leave me pulling my hair out in frustration

also a big difference is if this is your personal phone you use day to day, with Samsung you have to send it in for repair where as with Apple they can do repair's in store. For screens and batteries they often quote 2 hour turn overs for repairs so while this was an experiment on the customer service side, if you needed to get your phone back up and running again Apple could be faster in many cases unless you live no only far from an Apple Store but also a certified apple repair shop(ie the ones apple marks on their site and are confirmed to use genuine parts)

Apple's screen repairs have gotten more and more expensive over the years. I used to carry my phone around without a case and when I would inevitably crack the screen I would have it repaired. With the prices they're at now, I make sure I have a case on it along with a screen protector. But the best part of a bad situation was that the repairs could be done same day in store. So yeah it sucks to have to shell out that much money, but the saving grace is that I can be up and running again in a few hours, not days, weeks or months.

They don’t crack as easily as they used to. I don’t have a case for my 12 as well and it fell down a couple of times but it never cracked. Whereas cases tend to scratch the phone

Last time I had a phone repaired with apple at the Apple Store I was informed they don’t actually repair them, they just give me a handset already repaired and it was to look at it brand new. I was told they will replace the battery, screen, and case and anything else they feel needs replacing at the factory. I was stunned, absolutely stunned. It took me less than an hour in the Apple Store. I can’t remember the exact amount, but it was over £10. 🤣😂🤣😂

You've got more patience than I would have had with Samsung.

I've dealt with Samsung many times and they do not take this long, Arun is an Apple fanboy and it's obvious at how he presents every small little thing in Apples favor

@Electrodexify yes but that just suggests you're a Samsing knight. Being a fan boy of any brand is dumb.😂

@Gary Chapman probably because it's not his daily driver

​@ElectrodexifyI've had good and bad service. Had a watch break and I had it collected and returned in 6 days. I think it was mainly because they have British call centres. With my TV it was a whole different game. They were in the Philadelphians for the call centres and it was hard to actually get the point over. And that was a lengthy process. But I guess it alwasy goes back to... It depends on who you speak to.

⁠@Electrodexify it’s clear the video went woosh with you. Arun’s case with Samsung might have just been a one off scenario. Your case might just be an exception. How you went to “Oh Arun is picking favourites because he somehow magically messed with them to make them take 29 days” kinda whooshed past me…

This is exactly why i booked a rapair at my local samsung store. Dropped it off when they confirmed they had parts; went for some scran and 1hr later it was ready via text. Off topic, but Oneplus were actually decent when i dealt with a screen repair through them - they also only charged me an extra £8 for a brand new battery on top aswell. I remember back in the day when apple would just go into the back and whip you out a brand new phone - damn I miss that.

The problem with Samsung/Apple store is the availability. Only big countries & cities have them. It is little help if the store is 3h drive or even 3h flight away.

Hey Arun, awesome video. It gave us insight on how service works for both Apple and Samsung. Do you need any approvals to record these calls? With my little knowledge it is not legal to record any calls with call centres in the Uk.

I love how Arun is fine with a £4500 pulsating skin charger but an iPhone screen being 450 is shocking

"have you heard about Bixby" 😂. For real though, I broke my Samsung screen a few weeks back. I used their website to schedule an appointment the very next day at an authorized Samsung repair retailer (ended up being right done the road from me). The guy has it completely fixed within an hour for $300. Samsung even ensures the tech passes a series of Samsung's own verification tests (which the tech said he hates to do, but I appreciated). Good as new 👍

I guess it varies by region but I have used Samsung for years and they can come to you... and there's certified repair centers all over the place... I cracked my screen one night, sent it for repair the next morning and had it back a few hours later... looked brand new and everything... I had another situation where the phone was beyond repair... My phone was somehow out of stock for replacement so they just refunded my money and got a different phone at a much better price than what I originally paid.

One thing I'm surprised isn't taken advantage of here is that you can just iMessage Apple. When I had the Airpod Pro hissing problem, I just reached out via iMessage, ran through the troubleshooting, and they sent me a box for my Airpod Pros to look at them. No need to stay on the phone or go through an auto-attendant first. That's what makes Apple's repair process great to me.

Hey, great job on this video! I can tell you put a lot of work into it ❤

I've sent a lot of Samsung tablets for repair and had them back in a week with no issues, I think your experience was a one off

The fact that Samsung is most definitely going to improve their customer service experience after this eye opening video makes me like this video and appreciate the effort out into it even more. Consumers are the only party that benifit from competitors competing over their company quality and reputation.

no they wont lol

samsung support was dogshit for a long time, they will do absolutely nothing. I had experience with Samsung and their communicatiom was horrible. Now i had issue with airpods pro, apple sent me prepaid box, once they received it, notified by email and they fixed it in just 4 hours!!! Even tbough it’s out of warranty, they did for free. 10/10 customer support and RMA experience. Good luck with that on any android phone

Android fans really tryna search every corner in the universe to find a reason why their product is better than Apple 😂

Samsung has been like this since day one, absolute dog shit service...... over the phone. Popping into an experience store is literally the polar opposite, aim for same day repair, at the same price as service centre and every screen swap includes a new frame and battery. The difference between experience stores and service centre on phone is shocking

@sained judger yeah.. The point of my comment completely went over your head.

Here in US there are plenty of shops, often in shopping malls, which replace broken screens while you wait. Vastly cheaper. Since you were already out of warranty there is no issue about invalidating it. I purchase AppleCare with noewApple products and have experienced impeccable responses.

Samsung also have an option where they send a engineer out to you with the parts and repair it anywhere - I had a phone collected and fixed outside my workplace during my lunch break. I'm surprised this was not mentioned in this video.

Because he is a payed apple funboy

Samsung Mobile Repair. This is how you should do a Samsung repair.... Mobile service is way faster, more convenient and absolutely no issues

Or you can go directly to a Samsung support center and get it done in 15 minutes.

@MrKind XxX Apple isnt paying anyone goofball

@MrKind XxX It isn't his fault Samsung's customer support is shite

You should have gone to a repair centre physically and then compared the days and charges to repair the devices. This would have given a clear picture of the repair quality, time and charges.

I had a camera issue with my iPhone 12 Pro Max about 2-3 years ago and chatted with the Apple Support. I fortunately bought AppleCare+ for that phone and I encourage every iPhone user to do this. They sent me a NEW replacement iPhone with no extra charge the very next morning. I transferred everything over and UPS collected the defective phone the same day. It clearly was covered by warranty, but without AppleCare+ it would've probably taken multiple days and me being without a phone for that period of time. Apple's support has never ever let me down.

ive had to dealnwith google for my pixel repairs a couple times and for headphone replacement and wow, the experience i had was much much better than this one. i had option to talk to a specific rep via email or capl in at any time all the time. and it took about the same as apple during pandemic to fix my phone. on other hand, ive had even worse experience with apple for a brand new macbook recently as well.

I actually recently had an issue with my s22 ultra when I called support they referred me to a physical store Asurion, in my case the issue was under warranty so it was free and took about two days to fix

One quick question: Should they still be waterproof now that both phones have been repaired? I heard from Samsung customer service that any phone loses its waterproof capabilities after being opened for repairs.

That might be the case, yes

I've had broken phones from both companies. There are "authorized service centers" that I've used for them a couple times with 0 issues. With Apple I've set an appointment, walked in, and it was taken care of promptly. Apples service is second to none with the issues I've had. It certainly will vary but the fact that Apple has stores that I can go to make it a little easier.

that doesn't work in developing countries tho and that's why i'll never buy an apple. at least samsung has service centers in the Caribbean but where's apple? i had an apple account many moons ago for itunes and then i stopped using it. wanted to deactivate the account and it was a headache bcuz i dont have an apple device and was locked out of same account. it's ludicrous

@Kimmy Howell didn’t ask

Same. Destroyed my iPhone, tried to get it fixed through T-Mobile to no avail, then walked into the Apple store and got a brand new one within 30 minutes. I did pay $100 because I had insurance but it was a 13 Pro Max so that's not bad.

In Australian the apple service is perfection

@Wild what’s your problem kid.

Arun, I would love to see you try to send them a fully finctional phone for repair and see if they give you the money back because nothing is wrong with the phone. Probably with even more phone companies like Google, Xiaomi, etc.

Not reading shipping instructions leads to the question: Should I ship to China or UK? 😂

Local corner repair shops don't necessarily mean that your device will be fixed properly. In some instances the local repair shop could make things worse to the point of rendering your device useless. I would say you really would have to do research on local shops if you go that route.

I remember when this guy was posting reviews of phone cases and had less than 2000 subscribers. So inspirational.

Arun making excuses for his broken phones is so funny 😂

Apple customer care has always been impecable for me, what this video doesn’t cover either is that many Apple customers are within a reasonable distance of an Apple Store or Apple certified repair center like Best Buy and could potentially skip the ship in process and get a same day repair done.

cool, im near a samsung store so i could do the same thing, the point isnt the store.

@Ulize the number of Samsung stores doesn’t come close to the number of Apple stores. Way more iPhone users have access to an Apple Store than Galaxy users to a Samsung Store

@Max A. Well in my country doesn’t have Apple but we have many Samsung store. So I can’t agree on that (at least for my experience my country).

@Max A. elitist thinking that their country is the only country that exists

@Ulize Stop being childish. This has nothing to do with thinking that their country is the only country that exists. Both Whostheboss and the OP where stating where they live, which UK and US. Also, those countries are the ones that uses iPhone and Samsung the most. Aside from Japan, of course. Every other country that I have been uses other brands or cheaper Samsungs.

Only repair I needed was with my s21U. When I got it, it was like the hole punch for the camera wasn't in the right spot. Was a bit of a hassle to get it accepted, and they wiped it (or replaced it entirely?) But it was free since manufacturing defect.

Tbh it was kinda comforting to see Arun struggle with this along with the rest of us!

Last year there was an fw update that completely bricked my SmartTag. While I couldn't find the warranty info anywhere, it had only been few months so I'd imagine it was still in warranty. I then used the online chat, and they said unlike phones/tablets, they couldn't do anything about the tag, and asked me to call the support department (I'll label this as dept A as things quickly get complicated). Dept A agent 1 listened then transferred me to another agent 2 in their dept. Then agent 2 said they couldn't do anything either, and moved me to dept B. The transfer took well over 30 mins, and dept B said they were for appliances (?), then transferred me to dept C. Dept C said they were located in the UK and I should call US sup dept D. Seriouly? I'm in the US and the previous two depts I called were also in the US, no idea why they'd transfer me to UK. Dept D sent me to dept A. Thanks Samsung, the circle is now complete. At the time I've already spent more than 3 hours. And I had to explain the issue to a new dept or agent every single time. Definitely not worth the time. Ended up throwing the tag away.

I'm guessing the UK is a bit different than the USA because they will charge a flat rate and send a replacement device overnight depending on when you made the claim and a return shipping package for broken device which they give you a grace period of like 2 weeks to ship the broken phone off